D'souza Group of Hotels : Pioneer in water conservation.

Dsouza Group of Hotels

6. Clean Water and Sanitation

Overview

Founded by two brothers, Ralph and Late Norma De Souza, the De Souza group started in the late 1980s with a foresight to the growing tourist population in Goa. The company’s core business is still in the hospitality industry but has expanded to other areas like financial investment and real estate development. It is in the hospitality industry, which they are famous for, that the company has shown tremendous achievements in terms of sustainable designs to keep up with the changing trends and business excellence standards.

Authors

Imtiaz Ali

Imtiaz Ali

govind mathur

govind mathur

Hasibuddin Ahmed

Hasibuddin Ahmed

Arun K

Arun K

Jyotish Raman

Jyotish Raman

School

Goa Institute of Management

Goa Institute of Management

Professor

DIVYA SINGHAL

DIVYA SINGHAL

Innovation

While approaching a problem related to a business, they do things transparently and make sure that they keep in mind the important factors like location, what`s the intention and the purpose of the business. They ensure that the resources and infrastructure used for building are sustainable and efficient as far as possible. For example, the first building which they worked on was made with bricks and laterite stone laterite stones, which were excavated from the location where it was built. As it was built on a slope, so by making small processing there itself rather than procuring material from other areas led them to achieve efficiency in terms of economic viability. This process is nowadays called as a green building.

Business is also a cyclical model, done year after year, like agriculture, construction etc. You need to have the same source of resources. So, they took an approach that makes sure they always have water in their properties. They almost never have to use water tankers for water supply in the hotels. Group has 6 hotels and associated service departments. In order to ensure that the groundwater level remains consistent and healthy, they collect all the rainwater before it touches the ground, they use it as many times as possible after which it is being recharged to the groundwater. First, they purify the water through a RO purifier which is already naturally purified by the rocks in their properties and then use it for drinking purposes amongst many other uses. Ensuring that the ancient ways of their previous generations are continued. This is how everyone used to do it in past. The water is used for flushing in the toilets. The water from the flush is again collected and send through the sewage treatment plant (STP). And the treated water used for gardening and watering the landscape at their hotels. This is how basically it works. They don’t get much credit for this, they consider this as a part of their culture, ensuring that the same source you take from today must be there tomorrow as well.

Growth is a continuous process; they believe in going beyond material things and believe in sustainability along with monetary benefits. In Long term they wish to achieve 100 % independence from fossil fuels, in order to reach there, they have taken some measures like maximum ventilation and use of solar panels in their hotel in order to minimize the carbon footprint from their activities.


D'souza Group of Hotels : Pioneer in water conservation.

Inspiration

As they are from Goa itself and they have been here for over 30 years and being the family’s 3rd generation entrepreneur, the future of goa is a personal situation for the owner. They know the importance of sustainable development as they know that if they are not judicious while using the resources there will be no resources left for the future generation. To ensure this, they have always been using innovative sustainable technology, adapting with the times quickly. For example, they have been using solar panels for heating since the last 16 years.


Overall impact

They have been able to sustain themselves for over 30 years. It is to be understood that there is always some kind of pay-off when it comes to business growth vs sustainability. However, being in the business for such a long time, while supporting environmental well-being, it shows the impact that they had through their innovation on the Goan business world.

Business benefit

It`s about the cyclicity of the model. The business did year after year like agriculture, construction etc, you have to have the same source of resources. So, they took an approach that makes sure they always have water in our properties. they almost never have to use water tankers for water supply in our hotels. Group has 6 hotels and associated service departments. They may use a maximum of 20 water tankers in a season across all their properties because every other reason for the usage of water is derived from the property itself. In order to continue doing that they have to ensure that the groundwater level remains consistent and healthy. In order to do that they collect all the rainwater before it touches the ground, they use it as many times as possible after which it is being recharged to the groundwater. First, they purify the water through an RO purifier which is already naturally purified by the rocks in their properties and then use it for drinking purposes amongst many other uses. Ensuring that the ancient ways of their previous generations are continued. This is how everyone used to do it in past. The water is used for flushing in the toilets. The water from the flush is again collected and send through the sewage treatment plant (STP). And the treated water used for gardening and watering the landscape at their hotels. This is how basically it works. they don’t get much credit for this, they consider this as a part of their culture, ensuring that the same source you take from today has to be there tomorrow as well.

Growth is a continuous process, they believe in going beyond material things and believe in sustainability along with monetary benefits. In Long term they wish to achieve 100 % independence from fossil fuels, in order to reach their they have taken some measures like maximum ventilation and use of solar panels in their hotel in order to minimize the carbon footprint from their activities.


Social and environmental benefit

According to them “sustainability is expensive” is just a myth. They are able to save 3 times the water consumption by following the above-stated practices of water management. It is more like a win-win situation for their business as well as for the society as they are saving money as well you are minimizing the pollution by doing your little bit. Moreover, by using solar panels in their hotels they can minimize the carbon footprints as well.

Interview

Carlos Dsouza, Managing Director

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Dsouza Group of Hotels

Dsouza Group of Hotels

Mapusa, Goa, IN

Business Website: http://www.thedesouzagroup.com/

Year Founded: 1989

Number of Employees: 501 to 1000

The de Souza Group is a leading business house based in Goa. It has interests in Hotels, Tour and Travel companies, Forex, Serviced apartments, Construction, and Estate Holdings. The dynamic nature of the group has seen it evolve constantly to keep ahead of the changing trends. What hasn’t changed, are the standards of excellence they have always been known for.

The group was founded by two brothers Ralph and Late Norman de Souza from Goa, India. Their foresight of the growth of tourism in Goa in the 1980s motivated the two brothers to venture into the hospitality business.

With over 350 rooms, 3 travel companies, Goa’s second-largest Forex division and an estate development firm, the de Souza Group, is poised to conquer new horizons.