Antonio DeBari
Dominic Torino
Yibin Wang
St. John's University
Charles Wankel
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Whitestone physical therapy provides a good service to its customers because the business aids their patients in getting back to health. The patients come to the office in pain and when they leave, they feel better than ever to get back to their daily lives. Most people do not want to put in the hard work of coming to therapy but with a little help and motivation with explanations, patients achieve a better understanding for why they must put in the hard work to get better. This helps solve one of the UN goals, good health and well-being, because most people do not understand that they must take care of their bodies. When you take care of your body, your body takes care of you. This ties into physical therapy because your body needs to be active to stay fit and have a healthy lifestyle.
Physical therapists and mobility specialists assist patients in enhancing their mobility or balance by giving customized exercises or workouts, providing personal care, and briefing patients. Physical therapists work with patients' of all ages, from an infant to elderly individuals. Apart from this, physical therapists help athletes or other sportspersons to stay in shape and avoid future difficulties. Physical therapists monitor patients and provide therapies that improve movement, reduce chronic pains, and avoid total disability of joints. Physical therapists practice and work under various settings such as clinics, hospitals, fitness facilities, and nursing homes.
When the business first began, they held several camps in spaces such as hospitals, nursing homes, and small community groups. These camps are like little stations, similar to portable Covid-19 testing sites. The camps are temporary stations to help advertise and build up the business in its early stages. This helped bring patient caseloads and patient flow down, which allowed sustainability. This helped the business grow as a whole. The focus has always been about the patients well-being, to make sure they are able to serve the local community with goal oriented needs. This revolves around hands-on care for them to be back into action or prior levels of functioning.
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From the interview, it is apparent that the founder of Whitestone Physical Therapy of Queens is inspired by a genuine desire to help people. The founder’s experience as a pediatric physical therapist has influenced her passion for helping people regain their motor skills and improving their quality of life through physical therapy. The owner states, "I have always been the kind of person who was willing to help. And I felt I started my career first as a pediatric physical therapist, where I was helping people, definitely to regain their motor skills. And that is how I started basically. And I love what I do. I like doing all the maneuvers. I like people to get back to their action." This passion for helping others and the satisfaction that comes from seeing patients improve is the motivating force for the owner and has likely contributed to the success of the business.
Furthermore, the passion for helping others is evident in the founder’s decision to pursue a career in physical therapy, where she could use her skills and expertise to help patients regain their motor skills and return to their daily activities. Such dedication to patient care is what motivated the founder to establish this business where she can create a unique and personalized patient experience. The founder of the business is also committed to care and sustainability, setting an example for businesses to prioritize the well-being of their customers and the environment. In this context, the owner's desire to help others and dedication to their craft has contributed to the success of the business.
Whitestone Physical Therapy's innovation of conducting camps in hospitals, nursing homes, and community groups in Rockland County has had an impact on the clinic's caseload and patient flow. With their quality services that provide maximum satisfaction to their customer and relies on word-of-mouth referrals, the clinic has achieved a reputation for their patient-oriented care approach. Their success sets them apart from other therapy clinics that prioritize the use of machines to treat patients over personalized care.
Such commitment in providing patient-oriented care has not only contributed to the clinic's overall impact, but it has also contributed to the UN SDG of good health and well-being (SDG 3) by helping patients regain their motor skills and reach their prior levels of function. The short-term impact of the innovation, the camps in hospitals, ALFs, nursing homes, and community groups, is attributed to the increase in patient caseload and new patients visiting the clinic. According to the interviewee, it was all word-of-mouth, which suggests that patients were satisfied with the care they received and were willing to recommend Whitestone Physical Therapy to others. This increased patient flow likely led to increased revenue for the clinic and potentially contributed to economic growth and job creation in the local community.
In the long-term, the impact of Whitestone Physical Therapy's commitment to providing patient-oriented care is attributed to improved health and well-being of their patients. This has a positive impact on the community, including increased productivity, decreased healthcare costs, and improved quality of life for patients and their families.
This business focuses on care, better managing time and workload, and providing personalized and convenient experience for patients in physical therapy practices. This innovation can increase the pool of potential patients for the business and helps to increase revenue. It also provides a more personalized and convenient experience for their patients. Patients can schedule appointments at a time that is convenient for them, and can receive treatment in a location of their choice. This can improve patient satisfaction and lead to better patient retention.
Whitestone Physical Therapy benefits society because this business takes really good care of their patients. Not only do they do everything hands on, but they explain the process to their patients as the therapists are working on them. The business believes in educating their patients because they want their patients to continue doing their exercises once they are finished with therapy. People walk out of the office with nothing but compliments about the business for how well they were taken care of and how happy they feel to be back to normal again. One of the goals of the business is making sure patients walk out with the problem resolved and are not left with any questions. This is very important to the business because patient well-being is more important to the business than the money the business receives.
Dr. Chandni Patel explained that while the business must make a profit to keep running, she mainly wants to see the patients get better. Dr. Patel explained when she sees the patients walk out better, feeling more energized and back on their feet, it gives her a warm feeling. This therapy also benefits patients because they have a better attitude and are ready to take on their day. The patients even say it themselves, after they are done with therapy, they can start their day.
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Chandni Patel, Owner
Whitestone Physical Therapy of Queens has the slogan “Getting you back in action,” referring to how the practice wants to get people back to their normal habits and on their way to living their lives. The practice uses traditional physical therapy methods such as working through a series of exercises with patients, gaining personal insight on how they should improve and advance in their way of working out to get stronger faster. Additionally, the practice uses massage therapy to work on the muscles that need rehab while talking to the patient and giving them information on how they can do certain types of stretches to prevent further pain. This goes a long way because patients walk out better than before, and they gain information to help them in the long run.