Distant-free Medical Care

Cranbourne Stawell Clinic

3. Good Health and Well-Being 12. Responsible Consumption and Production

Overview

Cranbourne Stawell Clinic provides patients to get medical care from doctor through video doctor-diagnosis on the online system. In addition, the patient’s case report will be sent electronically as well as achieving responsible consumption of paper use, even the patients at the clinic will receive their case report electronically and the report will be saved in the clinic system.

Author

HO TIN LAM

HO TIN LAM

School

Monash University

Monash University

Professor

Gitanjali Bedi

Gitanjali Bedi

Innovation

This innovation is specially invented for aged patients, disabled patients and the patients unavailable coming to the clinic during the opening hours. However, the doctor will not have a video diagnosis if the patient’s condition is in emergency, since the doctor is not able to diagnosis the patient physically. Receiving the video-diagnosis, patient still needs to make an appointment online and the available time sessions will be the opening hours and extra five more hours to 11p.m. However, the video-diagnosis will only take about 10 to 15 minutes as same as the physical patient diagnosing time. Throughout the video diagnosis, the doctor will listen to the patient’s inquiry and description of their conditions. Then, the doctor is more likely to give medical advices rather than giving a prescription because the medicine use is a serious matter that the doctor needs to see the patient physically. For example, this innovation will best serves the patients if they are having malnutrition condition so the doctor can give meal plan instead of prescription based on what the patients told to the doctor. On the other hand, if the patients are not certain about their sign of symptom, the patient can have a video call inquiry to discuss with the doctor whether they should come to the clinic physically. Since these medical activities can be done online, there are more time slots for patients who needed to come to the clinic.

Distant-free Medical Care

Inspiration

Annie, the registered nurse, has a friend from China and talked to Annie about the online doctor-patient inquiry in China. Therefore, Annie suggested the idea to Cranbourne Stawell Clinic because the clinic is very well-known in the Cranbourne area and some patients are always not able to book an appointment that they are willing to come. Therefore, Annie realized the video-call diagnosis can save the patient’s traffic time and some patients do not have to be absent from their work.

For good health and well-being, Annie said, “We aim to provide the same quality and level of medical services to every individual within the community as many as possible.” And Annie also added that “the video diagnosis will benefit more patients whether they are not free to come or they are not able to come to the clinic, but they still can receive medical care.” Overall, this strategy will cover more numbers of the patient in the community regardless of the time and distance constraints.


Overall impact

There are more patients benefiting from this innovation because the patients have more time sessions available and some patients can receive health care at home.

In both the short-term and long-term, the community can benefit distance-free medical services and reduce the carbon emission from the patients driving to the clinic.


Business benefit

After practicing the video-diagnosis, there is a significantly increase numbers of patients from video-diagnosis. In fact, there were a lot of potential patients benefited from the video-diagnosis and become loyal customer base. On the other hand, more patients such as retired patients and aged patients do not have to spend time waiting at the clinic because half of the existing patients decided to choose video-diagnosis. In overall, this innovation solves the distance and time constraints so that more patients are willing to choose Cranbourne Stawell Clinic.

Social and environmental benefit

With the increasing numbers of the patient, Stawell clinic hired a new doctor majorly working on video-diagnosis and refer the patients to the clinic if necessary. Also, the clinic has a more available session for vaccination which can only be done in the clinic. This innovation creates job opportunities because Stawell may need to hire more doctors and nurses due to the increasing numbers of customers. Also, more patients can have health care in the clinic on time when the other patients without serious matters can inquiry online.

Besides, the patients’ case reports will be saved in the clinic database and patients can retrieve their reports online. If the patients do not have access to electronics or the internet, the patients will have their reports in hard copy. This is to help the doctor to easily refresh the memory of the returned patients when running a video diagnosis. Additionally, it helps to reduce paper use for sustainability.

This innovation enables more patients to get medical care each day as well as demonstrating the concept of Sustainable Development Goal 3 – Good Health and Well-being. The United Nations mentions this goal is ‘Ensuring healthy lives and promoting the well-being at all ages is essential to sustainable development’. In fact, this innovation is performing this goal and try to benefit the community not only at all ages, but also at all time.

Reference:

Health - United Nations Sustainable Development. (n.d.). Retrieved from https://www.un.org/sustainabledevelopment/health/


Interview

Annie Lau, Registered Nurse

Photo of interviewee

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Cranbourne Stawell Clinic

Cranbourne Stawell Clinic

Melbourne, Victoria, AU

Business Website: https://www.stawellclinic.com.au/

Year Founded: 2006

Number of Employees: 2 to 10

Cranbourne Stawell Clinic is an Accredited General Practice with male and female doctors available. There are nurses to assist with all health care needs. The clinic aims to provide high standards of long-term, family-focused, and community-focused care.