Innovation

Fayview Holistic Care Nursing Services, founded by Faye, was established to address a pressing need: the shortage of skilled nurses in rural areas and the resulting decline in healthcare standards. Faye, a seasoned nurse and nurse practitioner, observed firsthand how staffing shortages impact patient care and morale among nurses. Her company seeks to change this by deploying experienced nurses, specifically those with five or more years of experience, to ensure quality care. Fayview not only fills staffing gaps but also provides support systems for their nurses, such as training, mentorship, and on-site check-ins, ensuring that nurses are well-prepared and supported in challenging environments.

This innovative approach directly supports SDG 3 (Good Health and Well-being) by improving access to healthcare and enhancing the quality of patient care in underserved areas. By prioritizing experienced nursing staff, Fayview provides consistent, compassionate, and competent care, essential for vulnerable populations. Fayview’s commitment to fair wages and professional development for nurses also aligns with SDG 8 (Decent Work and Economic Growth). By advocating for adequate stipends, fair treatment, and safe working conditions, the company fosters a positive work environment that helps retain skilled nurses in critical roles, ultimately supporting the sustainability of healthcare services.

Additionally, Fayview’s work aligns with SDG 10 (Reduced Inequalities) by addressing disparities in healthcare access between urban and rural populations. By deploying qualified, experienced nurses to remote areas, Fayview reduces healthcare inequalities and ensures that communities, regardless of location, have access to quality care. Through this approach, Fayview advances the principles of equity and healthcare accessibility in Canada.

Inspiration

Faye’s inspiration stems from her personal journey and her observations in the healthcare field. After immigrating to Canada and pursuing nursing as a second career later in life, she noticed a distinct gap in support and resources for nurses, especially those in rural areas. "I had a caring character within me... and wanted to build on it," Faye shared, highlighting how her desire to help others motivated her transition into healthcare.

Faye was particularly moved by the lack of qualified healthcare personnel in rural and underserved areas, where nurses were often young and lacked experience. "I saw nurses had no support from the agency that they were deployed from... that didn’t seem to be right," she said, expressing concern over how this affected patient outcomes. Reflecting on these challenges led Faye to create Fayview, a company with a vision for both high-quality patient care and solid support structures for healthcare workers. "I want to be a role model... showing where I came from and what I’ve achieved," she explained, determined to set a standard that can inspire others in healthcare and beyond.

Overall impact

The innovation introduced by Fayview Holistic Care Nursing Services has significantly impacted healthcare accessibility and quality in rural and underserved communities across Canada. In the short term, Fayview's staffing model has ensured that hospitals and clinics struggling with nurse shortages receive experienced and well-trained personnel, alleviating immediate staffing gaps and reducing burnout among local healthcare teams. Since its establishment, Fayview has been able to deploy numerous nurses to remote areas, creating a ripple effect in care quality and patient satisfaction. According to Faye, her organization focuses on sending nurses with at least five years of experience, allowing facilities to maintain high standards and better patient outcomes in areas where this might not otherwise be possible.

Long-term, Fayview’s approach contributes to sustainable healthcare systems by helping hospitals bridge the gap between immediate staffing needs and permanent hiring solutions. By providing support, both professionally and financially, to travel nurses, Fayview aims to reduce turnover and improve retention in these high-need areas. Faye has observed that offering strong professional development and fair wages not only raises the morale and effectiveness of her team but also sets a standard for other nursing agencies. With this approach, Fayview is helping create more resilient healthcare infrastructures, contributing to a long-term solution for equitable access to care, especially vital in times of crisis such as the COVID-19 pandemic.

Business benefit

Fayview’s commitment to providing experienced nurses to underserved communities has brought about substantial benefits to the business itself. By setting a high standard for hiring, with a minimum of five years of nursing experience, the company has gained a reputation for reliability and quality in healthcare staffing. This emphasis on expertise has attracted partnerships with hospitals and healthcare facilities seeking trustworthy solutions, which has positively impacted revenue and client loyalty. As Fayview continues to expand its presence, the high quality of care provided by its nurses has opened doors to new partnerships, further strengthening its position in the healthcare industry.

Additionally, Fayview’s innovative support system for travel nurses has led to increased retention rates, as nurses feel valued and equipped for success. The company provides training, mentorship, and on-site check-ins, which enhance employee satisfaction and reduce turnover. This strong support structure has attracted a steady flow of highly qualified nursing applicants, allowing the company to grow steadily and improve service offerings in new regions. By cultivating a reputation for supporting both nurses and healthcare institutions, Fayview has positioned itself for sustained growth and expanded market reach in the healthcare staffing industry.

Social and environmental benefit

Fayview Holistic Care Nursing Services benefits society by addressing critical healthcare disparities in rural and underserved regions across Canada, including New Brunswick and other provinces with healthcare personnel shortages. By providing experienced nurses to communities that lack adequate healthcare resources, Fayview improves health outcomes and patient well-being in these areas. In communities with limited local medical staff, Fayview’s nurses ensure that residents have access to timely, high-quality care, which is particularly crucial in managing chronic illnesses and emergency needs. This approach aligns with the UN Sustainable Development Goal 3 (Good Health and Well-being) by actively working to ensure healthier lives and promoting well-being across all ages.

The innovation also reduces the strain on local healthcare providers by supplementing overburdened teams with skilled nurses, helping to reduce burnout and turnover among existing staff. Fayview’s model brings additional, qualified hands to rural and remote hospitals, creating a supportive healthcare environment where both patients and staff benefit from more manageable workloads. This ultimately creates a more resilient healthcare infrastructure in these communities, allowing them to be better prepared for future healthcare needs or crises, thus supporting the long-term stability and quality of care in rural regions.

Fayview’s impact on society is also evident in the example it sets for other healthcare staffing companies. By prioritizing staff support and quality of care, Fayview demonstrates that nursing agencies can simultaneously achieve business success and positively impact society. As Fayview expands its presence, more communities can receive the benefit of highly qualified, compassionate care, narrowing the healthcare gap between urban and rural areas.

Interview

Fay Salemi, Founder